Microsoft Wireless Notebook Optical Mouse 3000 Stopped Working

When my Wireless Notebook Optical Mouse 3000 stopped working, I initially thought the batteries were dead. After switching them out, and noticing that the problem persisted, I started searching for a solution. I tried a few-software level suggestions with no success, but then realized that even the red light under the mouse wasn’t working. Clicking on the “Connect” buttons on the receiver and the mouse didn’t help, either.


I then discovered a forum post that revealed that my problem was actually hardware based:

I discovered that a small black springloaded piece comes out of the side of the area where the usb connector rests to turn it off. The small black piece is pushed back when the USB connector (notebook receiver) is pushed into the mouse. The small black piece was sticking and not coming all of the way out. I took a cotton swab and alcohol and cleaned around it and took a small screw driver and pushed it in and out until it freely moved all of the way out which turns the light on and eureka, it worked!!!!

All I had to do was press the button a few times, and it became unstuck. This caused the light to turn back on, and the mouse started working again.

The button was stuck, fooling the mouse into thinking that the receiver was docked. This explained why the red light was off.

  • kristie

    this is the only post i found that solved my problem!  thanks!!!

  • Oh nice, thanks for share!

  • mohit jain

     thanks a lot! Mine too was the same case, although in my case that trigger was actually moving. I still moved it in and out and whoopee! it worked…

  • Alicia Galanto

    you just saved my sanity!!!

  • Private

    Problem solved!  Thank you.

  • Thank you, thank you, thank you, THANK YOU!!!! I’ve been going crazy trying to figure out what to do, installing updates and everything. But the solution was so simple! You’re my hero!

  • alundrac

    Thank you soooooooooooooo much for this!! You just saved my already depleted bank account!! THIS SHOULD BE THE FIRST RESULT ON GOOGLE!!!

  • Thank you so much! I was going crazy

  • Doodie

    Awesome, thanks!! I’ve been googling for the past hour trying to find an answer that works and just about to give up until I found this post.

  • Great post, helped a lot of people.

  • Thank you for this. I just fixed my son’s mouse this way after a battery change didn’t work to restore the light.

  • :)

    WOOT WOOT. Thanks!!

  • Bob

    Thank you for taking the time to write this. Microsoft support was utterly useless. You saved me time, money, and aggravation.

  • Iva

    Thank you so, so much. I’d almost ordered a new mouse but since I feel very comfortable using my Microsoft mouse decided to first try and do everything that I can to solve the problem. As Kristie wrote before me, this is the only post that actually offers a way to fix things. so… thank you once again :D

    • Really glad it helped, thanks for letting me know.

  • Thank you very much for this piece of advice. I saw the picture, read the explanation and now the mouse is working perfectly.

  • Ken Dawson

    Excellent! I have never been able to get mine to work consistently until now. What a guru :)

  • george perfect now..i almost discarded it..thanks

  • Cemal Kalkan

    Dosent still work for me:( This mouse is my life, I cant live without it:(

  • Peter Skinner

    Brilliant. I have spent hours trying to fix the problem Your help was first class and all works brilliantly now.

  • Thanks – This worked! Terrific advice

  • Danelcy

    Wow thank you so much. I just got it fixed

  • monipride

    omg i cant believe this worked, thank you so much you are so smart

  • monipride

    great i was searching so hard and about to dump it

  • mimi

    thank you! what a small and stupid problem, and so easy to fix!!! Yay you!

  • Rebecca

    Awesome! This fixed the problem. I had it in a box for a while so I bet it just got out of practice. It works just fine now. What an amazing fix! SOOO Easy

  • mack

    thanks ,good work ,the best post !!

  • Melissa

    Brilliant! This worked!

  • Dru

    you are so awesome. I went through so much different junk to get this thing to work.. and that was the problem lol But like some one else had mentioned, mine wasn’t actually stuck, I pushed it back and forth a couple times and the like blinked, I was like Oh yeah.. this is it. I ended up having to take a tiny glasses flat head screwdriver and kinda prying it out a bit,and bingo! The light stayed on. You rock. Thank you! (I was in need of a new mouse, poor college kid here. my mom gave me this one and was like if you can get it to work its all you…) So again, thank you!!!

  • Dustin

    Whoa! This fixed it for me immediately! Awesome sauce!

  • Michelle Balaun

    hallelujah! yes yes yes this was the solution! many thanks!

  • Kirstin Graham

    You little ripper! Thanks for taking the time to write this. I was feeling so beat, but knew it must’ve been been fixable. Mwah!

  • Andres Lepage

    IT WORKED!!! just fiddle with that button and it came back to life! Thanx!

  • Wellaz Vambe

    it worked!!!! Although i had to open the mouse and jiggle the actual switch inside (marked SW4) if you press you dont hear aclick then you knowits not triggering the switch mechanism. possibly due to dust buildup inside this prevents the switcch lever from reaching the click position. i wouls suggest spraying an alcohol solution to completely eradicate the grime buildup inside without leaving the inside wet or damp for a longer working life before you need to do this again. BUT KUDOS TO YOU MATT!! YOU ARE THE KING!

    • Approved

      ——– Original message ——–

  • Leonardo Gomes

    My goodness!!!! Thank you! I was almost throwing it away :)

  • mikefas

    Matt, you sir, are what’s right with the internet.

  • Christopher

    No one else was talking about this. So helpful.. !!

  • Nunya

    You da man!