Detained While Reporting Spam in Livemocha
Ah, yes, Livemocha. If you haven’t heard, Livemocha is a site that allows you to learn languages with the help of a community. While it does offer exercises and quizzes that are similar to Rosetta Stone, the most powerful feature is the fact that other users review your submissions. That alone is worthy of a recommendation, so check it out if you haven’t already. The community support goes a long way towards motivating a person, and also ensures only native speakers of a language are the ones reviewing. This idea is a very powerful one, but unfortunately, the interface that they offer – the website – is flawed in many ways. Today, I’d like to share my experiences with one of these flaws, which, in my opinion, is a major usability issue.
Consider this Livemocha e-mail notification:
Alright, so “maxwevictor96″ sent me a message. The name is a bit weird, so I’m pretty sure it is spam – but there’s no way for me to read the message content from the inbox. If I click on the link, I’m forced to log into Livemocha before I’m allowed to see the content. Seeing as Livemocha also offers paid learning services, I can see why they might want us to log in as often as possible. After all, the more time we spend on the site, the more time we have to consider paying for advanced services. Of course, I’m just speculating – it’s possible they didn’t intentionally design it with that in mind.
Anyway, provided I do log in, I’m brought to the message:
So, yeah, definitely spam, and it’s up to me to either flag it, or ignore it completely. In an effort to improve the services that I use, I usually go out of my way to flag spam. Notice the Report abuse button on the left? Seems clear enough, so let’s click that.
A gray overlay appears over the site, and after about 2 seconds of loading, the above dialog appears. So far, I can’t really complain – apart from the long load time. The form seems pretty standard, so I select Spam from the Category dropdown, and click Submit.
Instead of the dialog disappearing, an error message appears, telling me that the “Message cannot be blank“. Apparently, saying the e-mail is spam is not enough. I actually have to type something in the comments box… but what do they want me to enter at this point? The first few times, I wrote “This is spam”, what else do they expect? Seems to me that the form should not require comments if you’re simply flagging spam. After doing this on many separate occasions, and cursing at the unknown designer that came up with this process, I actually caught myself adding random characters to the Comments textbox, just so I could submit quickly. In other words, I spammed the report spam feature, to save time - all because of this bizarre design choice. It reminds me of the Windows Server 2003 dialog that appears whenever you boot, where you have to explain why the machine was taken offline. Sure, it can be useful in specific environments, but for a simple test machine – I really don’t care when it goes offline, so I learned to enter random garbage into that textbox just to get past it. Funny how design choices can turn well-intentioned users into annoyed pseudo-spammers.
Anyway, provided you spend time entering something in the comments box, you can successfully click Submit. Then, this message appears:
"Thanks for helping us keep Livemocha clean. Your Abuse Report has been submitted successfully. (This form will close automatically in 5 seconds.)"
I get thanked for keeping Livemocha clean, and it tells me my report has been submitted successfully. Okay, fine – then I’m told the dialog will disappear in 5 seconds, so I don’t need to do anything. They offer a small close button, but it’s far enough away from where my mouse cursor is (after clicking Submit) that I never actually felt like it was worth it to try and close the window early. If at least they would count clicks outside the dialog, I could hide it immediately by clicking the gray zone. But no, instead, I’m subject to time-limited target practice – if I can click the little Close button quick enough, I can save maybe 2-3 seconds. That, or sit idly and let the 5 seconds elapse – after all, once you’ve read the message one time, there’s really no value in re-reading it.
So why do you feel the need to waste my time, Livemocha? I lose 2 seconds waiting for the dialog to appear, then I have to select Spam, enter redundant information in the comments box, click Submit, and then wait 5 more seconds. I have a suggestion, guys – how about a Report Spam button with no questions asked?
Update: I posted a feature request on LiveMocha’s feedback site.
To Love and Hate NoScript
Mozilla Firefox has always been one of my favorite browsers. The only contender that was able to knock it from its #1 position was Google Chrome. Even though Chrome is still lacking in a few departments (extensions, bookmark management), I swear by it because of the overall performance. Plus, whenever they release a major version, I know they’ll have further performance enhancements – that’s just what they do. I also prefer the minimalistic nature of their user interface – which, as it turns out, also integrates beautifully with my operating system, Windows 7.
Despite Firefox dropping to #2 in my list, I still use it regularly for web development. They have plenty of extensions to keep me coming back: Firebug, Web Developer, ColorZilla, HTML Validator, and… well, NoScript. All of those extensions are excellent; however, NoScript sometimes irritates me.
NoScript Firefox extension provides extra protection for Firefox, Flock, Seamonkey and other mozilla-based browsers: this free, open source add-on allows JavaScript, Java and Flash and other plugins to be executed only by trusted web sites of your choice (e.g. your online bank), and provides the most powerful Anti-XSS protection available in a browser.
NoScript’s unique whitelist based pre-emptive script blocking approach prevents exploitation of security vulnerabilities (known and even not known yet!) with no loss of functionality…
Certainly sounds great – and it works very well too. I really get a sense of safety in knowing I can selectively enable specific elements on webpages, blocking everything else by default. The functionality they offer is great. The problem I have is more with the developers, not the extension. You see, here’s the problem: NoScript is regularly updated, so you’re very likely to see this on a regular basis:
Kind of annoying, but by itself, not a deal breaker. After an restarting Firefox due to the update, I’m immediately greeted by the following page:
Let me state this very clearly: Every time I update NoScript, I’m thrown to that page. Ugh. Sure, they show me the change log, news, and more – but they also show me ads… a lot of them. Let’s start by looking at how much of the site is devoted to ads. I’ll highlight pure advertisements in red, affiliations in pink, and donation controls in orange:
That’s quite a lot of advertising on the main page… and it is above the fold of the page. It’s not the worst I’ve ever seen, but it is still a significant assault on my eyes. I won’t show you screenshots of what the rest of the page looks like, but trust me – it follows the same trend. If you’d like to see it all, you can visit it here. That said, I get the whole “we’re starving programmers and we need the money” thing, but I expect a certain amount of elegance in pursuing revenue. Considering their previous shady practices, though, I’m not entirely surprised.
Another aspect of their advertising that particularly bothers me is how they claim to be “your friendly web cop”, keeping you safe, and yet, they are suggesting software that they probably never even tried. I’m particularly referring to the “PC slowing you down? Free scan” and “Top tip! Click here to check if your drivers are up-to-date!” ads. I would never click on those things… but I know some people that might, especially if they are shown on a security-related site. At first glance, even I have to ask myself if it is an ad – it almost looks like it could be another software offering from the same company. Things like that really make me want to start using AdBlock Plus again… and that’s not cool, since I am a web developer myself.
Overall, if their site was more tastefully presented, and the ads were more respectful in number and placement, I’d have less of a problem with them showing me their page every time I update. In its current state, it is just so obvious to me that they are money-hungry – to the point where they put little thought behind the resulting user experience. Even with that aspect improved, a pretty page could still be an annoyance if you are automatically thrown to it once a week. Thankfully, the NoScript guys have a way for you to disable the feature. Hurrah!
Solution
With the latest version of NoScript installed (In my case, 1.9.9.15):
1) Right-click the NoScript icon, and select Options.
2) Click the “Notifications” tab.
3) Find the checkbox titled “Display the release notes on updates”, and uncheck it.
4) Click “OK”.
That’s it! The NoScript page should no longer be force-fed to you after every update. Take a moment to truly enjoy that fact.
If you’re ever wondering about what they added in a particular update, you can check the update-specific release notes from within Firefox itself. In the Add-ons Manager, click the “Updates” tab, select the NoScript update, and click the “Show Information” button at the bottom of the dialog. Once clicked, you’ll see additional information about the update:
Now… remind me, NoScript developers, why I need to see your homepage every time you release a new minor version? For the sake of your advertising revenue, perhaps?